MUSTAFA ARSHAD

Delivering comprehensive IT solutions and driving business process improvements through strategic needs assessments, technology implementation, and project management.

• Developed and implemented tailored IT strategies and advanced technologies, enhancing business processes and achieving efficiency gains.
• Managed IT projects from inception to completion, ensuring timely and on-budget delivery through effective stakeholder coordination.
• Conducted thorough needs assessments and documented detailed functional specifications, facilitating seamless change management for new systems and workflows.
• Provided ongoing technical support and training sessions, while implementing robust security measures to safeguard data and systems.

Led a team in developing and enhancing IT infrastructure, overseeing SAP ERP implementation, VAT integration, network security, and document management systems.

• Directed the development and enhancement of IT infrastructure, ensuring continuous production system operations and mitigating risks.
• Spearheaded the successful implementation of SAP ERP solutions, including gap analysis, UAT testing, and comprehensive user training.
• Managed VAT integration and fortified network security, enhancing compliance and protecting critical company data.
• Implemented and managed Document Management Systems (DMS), optimizing document security and streamlining organizational processes.

Managed information security infrastructure for 20+ applications, implemented BCP/DR plans, and led incident management to enhance organizational resilience and security posture.

• Managed security infrastructure, including firewalls, IPS, IDS, and proxies, for approximately 20 critical applications, significantly enhancing system resilience.
• Led the implementation and thorough testing of Business Continuity Plans (BCP) and Disaster Recovery (DR) projects, improving organizational preparedness.
• Directed incident management for perimeter networks and endpoint incidents, designing and conducting UAT testing for multiple projects prior to go-live.
• Implemented and managed Single Sign-On (SSO) systems for identity management, streamlining user access and bolstering security across numerous software implementations.

Managed daily system operations, technical support, and implemented multiple system projects for government and private organizations, ensuring operational efficiency.

• Implemented multiple system projects across diverse government and private organizations, ensuring seamless integration and enhancing operational efficiency.
• Delivered comprehensive technical support and system diagnostics, resolving issues promptly to maintain seamless IT operations and high system uptime.
• Contributed to significant system upgrades and performance optimization through strategic planning and effective execution.
• Facilitated successful project outcomes and improved user satisfaction by effectively bridging the communication gap between technical and non-technical stakeholders.

Administered multi-platform networks and systems for over 200 users, ensuring connectivity, optimizing functionality, and maintaining network stability.

• Managed network administration and projects in a multi-platform environment, supporting over 200 users by configuring network components and ensuring robust connectivity.
• Optimized system functionality through comprehensive Windows, Office, and software installations, enhancing user productivity.
• Implemented proactive troubleshooting and security measures, contributing to sustained network stability and seamless business operations.